I am not satisfied with the service but happy with my purchases despite it all.
May 30, 2009 
If you make customers unhappy in the physical world, they might each tell 6 friends.
If you make customers unhappy on the Internet, they can each tell 6,000 friends.
JEFF BEZOS
Although your customers won’t love you if you give bad service, your competitors will.
KATE ZABRISKIE
I absolutely LOVE these two quotes about Customer Service. Maybe I ought to email this to the bookstore I went to.
Yesterday, my husband & I decided to finally get our books at the bookstore which I am a member of. I was absolutely thrilled to finally get some new books to read UNTIL I went to the checkout counter to be served by one not so happy looking cashier. Maybe I am just being too greedy to save money on my purchases but I got the notion that with
1. My birthday voucher of 20% + $3 off on my purchases
2. My membership discount of 10% on all books
This would give me a total of 30% BUT it wasn’t. I went back to the Cashier and asked for a clarification about it. He explained and I asked if my membership discount of 10% is not valid to be used / added in my purchases?” He gave me a disgruntled look and a sigh and explained again the same thing. I UNDERSTAND WHAT HE WAS SAYING all I am asking is that with my membership discount of 10% it is therefore not valid to be included in my purchases or not? Again a disgruntled look and sigh and this time I caught him rolls his eyes in disgust.. THAT ticked me off, THAT bothered me! I was so fricking polite EVEN bloody apologised FIRST before asking him my question and ALSO smiled! My husband being British even UNDERSTOOD my question and I wasn’t even talking in goobledygook. So why explain that with “the 20% and extra $3 jargon” on me again..I just want to know whether my membership discount is valid to be used together with my birthday voucher or not! If its not applicable THEN state it on the birthday voucher in the future because I got the impression as a customer that I could use my 10% discount. Im not THICK, I understood what he was explaining. So quit giving me the attitude !
I left with a bad impression and felt, as a customer, was served disrespectfully. I did not say a word. I did not end the little squabble with any unpleasantries. I left quietly with dissatisfaction. I was not born to be rude unless the situation calls me to be rude. This is not one of those situations, I prefer not to embarass him nor spoil his day (although he spoiled mine a little bit) and dragged my husband out before he started to unleash his wrath on that cashier because I can see from his facial expression he was about to do so.
Despite the whole scenario would I go back there? Fortunately, yes, I am not going to let one disgruntled unhappy looking staff discourage me from coming back to that bookstore. I know there are other polite courteous staff over there, I just happened to meet one impolite staff, that is all.
Dont get me wrong everyone, I am not a stingy spender. I dont mind spending alot on anything except for branded goods or skincare ^_^ BUT if you have a chance to SAVE alot of money with discounts, why not make use of it ? Am I right?
Have any of you ever encountered any unpleasant encounters with people who lack customer service?
Have a great weekend!
A Birthday and I have no cake or candles! :-(
May 25, 2009 
A birthday is just the first day of another 365-day journey around the sun. Enjoy the trip.
Author Unknown
You are only young once, but you can stay immature indefinitely.
Author Unknown
Growing old is mandatory; growing up is optional.
Chili Davis
May you live to be a hundred years
With one extra year to repent.
Author Unknown
Inside every older person is a younger person wondering what happened.
Jennifer Yane
And so I embrace my new age with confidence and look forward to what comes forth to me tomorrow, the day after tomorrow and the many other tomorrows to come!!
With this I shall blow my candles with positive thoughts and wish for good things to come and good health.
I’m just wondering, right now, what cake can I actually HAVE?! Since I cant have any that has butter, egg, flour or cream or chocolates!
6 more days to go
May 18, 2009 
6 more days before I ‘blow’ the candles on my birthday cake and add another number to my age! I know I have plans to treat myself to some items that I’ve been meaning to get. Every year I always make sure that I would get something (s) for myself just as a treat. Will post about that on the day itself 
Anyway last month, I received a early birthday gift from my friend, Christine. I was absolutely blown away with what I saw, the moment, I opened up the box. I thought I share it with everyone here, I know ..I know ..traditionally I should wait till its my birthday but I’ve no patience and besides Christine gave me the OK to open it up !
- FitFlops
A Pair of Fit Flops
I have always ALWAYS wanted to get a pair for myself and Christine (bless you girl!) got it for me first! When I saw them I was grinning like a Cheshire Cat! It may look like an ordinary flip flops to anyone but this one (as endorsed by Oprah Winfrey) is different, its like a built in gym. I’ll do a review once I test them out. In the meantime, you can check it out on The Fit Flop
- Bath & Body Works
Bath & Body Works – I just love the sweet smelling scent!
Lip Glosses by Laura Mercier and Benefit
Hello & Goodbye !!
Say hello to my Gallstones!
I dont know how it was not detected but I was shocked to see that I had TWO gallstones taken out and not ONE as per what was found in my ultra scan. Well they’re now gone and out of my body so I’m very thankful for that. No more pain, No more belly punching feeling, No more spoiling of my holidays! I never pictured them to be THIS colour and THIS sort of look! I always pictured them to be just brown or grey … who would’ve thought eh!! They could be mistaken as beads for all I know! When I saw them in this container, it completely woke me up from my anaesthetic
ITS ALL OVER !!
Upcoming birthday & anniversary
In 12 days time, I shall be adding another number to my age! Do I look forward to it? For some reason I do. Eversince my surgery, I am now pretty much aware with my health and my nutritions! I am not sure about the celebrations as I am away from my family and my closest friends. I know I’ll be working part-time on that day and that requires me to switch off my handphone so it would not disturb the examinations atmosphere hence I wont be able to receive any Birthday wishes or calls 
but its ok …
Right now all I wish for on the day of my birthday is that I am blessed with good health and part of my goals will be accomplished for e.g learning Japanese and learning how to drive (yes yes I have yet to obtain my driving license so spare me the taunts can you blame me when my previous instructor was a mental case?), life is less stressful and I can still travel more!
Apart from my birthday, 19th May marks 9 years I have known my husband. The second time we met (first time did not work out well) and how from that second meeting we became close and led us to where we are now ! It was never a rosy journey but hey! we’ve faced it, persevered, endured and look at us now 
Meeting him have opened up a new door in my life. I have always wanted to travel, I have travelled before meeting him but it became more broader since I took up travelling with him. Travelling to places I, myself, never thought would go to. Music-wise, my genre of favorites, have even grew extensively eversince he introduced me to music of his generation.
I cant wait for these two important dates to come! It is a week day but it would be interesting on how we will be celebrating without any plans.
MOTHER, IBU, EMAK, BABU, MUMMY, AHM, MOMMA, MOM, MAMAN, MUTTER, MAJI, MADRE, OKAASAN,
To all the MOTHERS in the WORLD
Happy Mother’s Day
To
YOU
“If I have never said thank you for bringing me into the world, I would like to do that now”
Wonderful Mother
God made a wonderful mother,
A mother who never grows old;
He made her smile of the sunshine,
And He moulded her heart of pure gold;
In her eyes He placed bright shining stars,
In her cheeks fair roses you see;
God made a wonderful mother,
And He gave that dear mother to me.
Pat O’Reilly
No gift to your mother can ever equal her gift to you – life
Inspirational Quotes on Mothers Day by: Anonymous quotes
Images courtesy of Hellasmultimedia
Quotes & Poems courtesy of Mother’s Day Celebration
After Surgery – An Awakening
After undergoing 2 1/2 hours of surgery, I am now free from gallstones and unfortunately I had my gallbladder removed Do you ever come across that stage where you realise if you have done the right thing? I know I have! The more I think about it the more I hope I have chosen the right decision to remove it. I sure do not wish to stress anymore about it. I was just searching online for after gallstone surgery when I found this website that makes you feel like I have done the wrong thing and should have gone for a second opinion etc etc .. I need to get over this.
How do I feel right now? In some way I feel alright, I dont feel heavy nor bloated nor sick. I have to re-educated myself in eating the right food from now on. All these canned foods I need to avoid from now and try make do all my cooking ingredients FRESH instead of using canned ingredients. When the doctor showed me my gallbladder, I was shocked to see how it looked like! What doubly shocked me was the 2 gallstones I saw instead of 1 ! How the heck !!
I realised how much I have taken my body for granted during my youth. How I can just eat whatever I want without even thinking! I guess as we grow older, our body’s digestive system slowly changes too. This whole experience has been an awakening one for me. Now I need to go on a fat-free, non-oily diet for at least 1 1/2 month to let my digestive system readjust itself without the gallbladder in me. As much as I hate eating anything bland, I am doing my best. Although my cravings for a juicy piece of red meat is kicking in all the time, I know this is worth the wait.
Being a gallbladder / gallstone patient, recovery does not mean that I should cut out fats from my diet. Gradually I need to introduce fats back in my meal but in moderation. No heavy work should be done throughout my recovery time. Yoga or Pilates is out for now due to my abdominal wound’s healing process.
Overall I am happy because I am actually eating very healthily right now. I know once I’m 100% healthy I can have my red LEAN meat, milk, cheese, yoghurt again but in moderation.
As I said this has been a BIG LESSON to me on how important it is to WATCH what we put in our digestive system.
I have learned and understood and now will try my best to eat healthily!!
Gallstone Be Gone!
Well the time has come and I could no longer put this on delay regardless of the circumstances I should have weighed. Tomorrow I’ll be at the hospital for a gallstone surgery. I hope once this is done I wont have anymore abdominal indigestion pains or backaches! This thing have spoiled nearly most of my Easter holiday, gastronomically speaking! I have been eating nothing but white meat, vegetables, drank lots of water and fruit juice – I thought I was in a detox boot camp!
Wish me luck and will post photos of my Bali trip when I am all 100% healthy and blog-able!
Toodles!!
